Privacy Policy

Depending on how you interact with our website, we may collect information such as:

• Name
• Mobile/WhatsApp number
• Email address
• Age and other information voluntarily provided through forms
• Appointment date and time
• Visit type, where applicable
• Information provided through appointment or enquiry forms
• Information you provide when contacting the clinic
• Information exchanged through WhatsApp communication

We may also automatically collect certain technical and usage information, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Approximate location information
• Website usage and interaction information
• Traffic source information
• Website performance information
• Cookie and similar technology information

When you submit an appointment request, enquiry, contact form, or other information through our website, the information may be transmitted to and stored in our website's backend/database systems.

We may use this information to:

• Process and manage appointments
• Confirm appointment requests
• Contact you regarding appointments
• Reschedule or cancel appointments
• Respond to enquiries
• Provide requested information
• Communicate with you through WhatsApp, email, or telephone
• Maintain appropriate clinic records where applicable

Please provide only information that is reasonably necessary for the service you are requesting.

If you voluntarily provide health-related information through an appointment form, enquiry, WhatsApp conversation, email, or other communication with the clinic, we may process that information for the purpose for which it was provided, including assisting with appointments and responding to your enquiry.

Please avoid submitting unnecessary sensitive medical information through general website forms or other online communication channels unless specifically requested by the clinic.

Our website may use Supabase for database, authentication, storage, and backend infrastructure.

Information submitted through our website may be transmitted to or stored using Supabase where necessary to provide website functionality, including appointment management, form processing, and related services.

Depending on the features enabled on the website, Supabase may process information such as:

• Contact information
• Appointment information
• Form submissions
• Account or authentication information, if applicable
• Technical information required for the operation and security of the service

We configure our systems to limit access to information to authorized purposes and use reasonable security measures to protect stored information.

We use Google Analytics to understand how visitors use our website and to improve its performance and user experience.

Google Analytics may collect information such as:

• Pages visited
• Device and browser information
• Approximate location
• Traffic sources
• Website interactions
• General usage statistics

Google Analytics may use cookies or similar technologies. Analytics information is used primarily for website analysis, performance monitoring, and improvement.

Our website may use Google Tag Manager to manage website tags and tracking technologies.

Google Tag Manager itself is primarily a tag-management system, but tags configured through it may collect information or place cookies depending on the services enabled on the website. The information collected through individual tags is governed by the applicable privacy practices of those services.

We use reasonable measures to ensure that tracking technologies are used for legitimate website, analytics, functionality, or communication purposes.

Our website may provide communication through WhatsApp, including through the Meta WhatsApp Business Platform / WhatsApp Business API.

If you choose to communicate with us through WhatsApp, information such as your:

• Name
• WhatsApp/mobile number
• Messages
• Appointment-related information
• Other information you voluntarily provide

may be processed through WhatsApp and Meta's systems.

We may use WhatsApp Business services to:

• Respond to enquiries
• Confirm or manage appointments
• Send appointment-related notifications
• Communicate important information relating to your interaction with the clinic
• Provide customer support

WhatsApp and Meta have their own terms and privacy policies. Your use of WhatsApp is also subject to those services' applicable policies. We do not control how Meta processes information within its own services.

If you provide an email address through our website or appointment system, we may use an email service provider to send:

• Appointment confirmations
• Appointment-related notifications
• Responses to enquiries
• Important service communications
• Other communications that you have requested or that are necessary for the service

Your email address and relevant message information may therefore be processed by the email service provider used by the clinic. We use reasonable measures to ensure that information shared with service providers is used only for legitimate business and communication purposes.

Our website may display or link to reviews and ratings provided through Google Reviews.

Reviews displayed on our website may be subject to Google's own terms, privacy practices, and platform functionality. If you submit a review through Google, information associated with that review may be publicly visible according to Google's policies and your Google account settings.

Reviews represent the experiences or opinions of the individuals who posted them and do not necessarily represent the experience of every patient.

We may use information collected through the website to:

• Manage and process appointments
• Respond to enquiries
• Communicate with patients
• Send appointment confirmations and notifications
• Provide requested services or information
• Communicate through WhatsApp
• Communicate through email
• Maintain and operate our website
• Store and manage appointment/form information
• Understand website usage through analytics
• Improve website functionality and user experience
• Maintain website security
• Prevent misuse, fraud, or unauthorized activity
• Comply with applicable legal or regulatory requirements

To operate our website and online services, information may be processed by third-party service providers, including:

• Supabase — database and backend infrastructure
• Google Analytics — website analytics
• Google Tag Manager — tag and tracking management
• Meta / WhatsApp Business Platform — WhatsApp communication
• Email service providers — email delivery and communication
• Google — reviews and related services
• Website hosting, security, infrastructure, and other technology providers as required

These providers may process information on our behalf or as independent service providers according to their own terms and privacy policies.

We do not sell your personal information.

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

However, no website, internet transmission, database, or electronic storage system can be guaranteed to be completely secure.

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Appointment management
• Responding to enquiries
• Communication
• Record keeping
• Legal and regulatory obligations
• Dispute resolution
• Security and legitimate business purposes

Different types of information may be retained for different periods depending on the purpose and applicable requirements.

Our website may use cookies and similar technologies for:

• Website functionality
• Security
• Remembering preferences
• Analytics
• Performance monitoring
• Tag management
• Other technologies enabled through Google Tag Manager

You may be able to control or delete cookies through your browser settings. Disabling certain cookies or technologies may affect some website functionality.

Depending on applicable law, you may have rights concerning your personal information, including the ability to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally applicable
• Withdraw consent where processing is based on consent
• Ask questions about how your information is processed
• Raise a privacy-related concern

To make a privacy request, please contact us using the details provided below.

Our website may contain links, buttons, widgets, reviews, or integrations provided by third parties, including Google, WhatsApp, and Meta.

When you interact with a third-party service, that service may collect or process information according to its own privacy policy and terms. We recommend reviewing the privacy policies of third-party services before providing them with personal information.

Our website is not intended to knowingly collect unnecessary personal information from children.

Where an appointment or service involves a child, information should be provided by a parent, guardian, or other person legally authorized to provide it, where required by applicable law.

We may update this Privacy Policy from time to time to reflect changes to our website, appointment systems, communication services, third-party service providers, technology, or applicable legal or regulatory requirements.

Any updated version will be published on this page with a revised effective date.